Shipping Policy

Policy Scope

This Shipping Policy applies to all commodity transaction orders generated on bucky.it.com, covering all sleep masks, natural buckwheat pillows, travel pillows and sleep accessories sold on the platform. This policy standardizes the platform’s shipping fee rules, order processing procedures, global delivery standards and logistics service specifications, and serves all global individual shopping users of bucky.it.com.

Shipping Fee Rules

bucky.it.com implements a permanent full-site free worldwide shipping policy. All sleep accessory orders completed on the platform enjoy free global delivery services. Regardless of order quantity, product type, consumption amount and delivery region, no shipping fees, handling fees, remote area surcharges and any other hidden logistics costs will be charged. Every user can purchase premium sleep essentials with zero extra logistics expenditure.

Order Processing Standards

After users complete successful payment on bucky.it.com, all valid orders will enter the warehouse priority processing queue. The professional warehouse team will strictly conduct product quality inspection, appearance sorting, dust-proof packaging and order information verification within 1 to 3 business days to ensure that all delivered products are intact, clean and in line with the order description. Orders generated on non-working days will be processed in sequence on the next working day.

Global Delivery Cycle

bucky.it.com adopts a unified global delivery standard with no regional differentiated rules and no expedited delivery services. After the order is successfully shipped out of the warehouse, the standard delivery time for all global regions is 6 to 12 business days. We maintain consistent logistics service quality globally to ensure every user can enjoy transparent, stable and reliable delivery services.

Logistics Tracking & Support Service

After the order is dispatched, the platform will send an exclusive logistics tracking number to the user’s reserved email address. Users can check the real-time transportation status, transit progress and expected delivery time of the package at any time. For logistics delays caused by objective factors such as customs inspection, weather changes and regional transportation adjustments, users can contact the authorized reseller customer service team via info@bucky.it.com to obtain professional consulting and follow-up services.