Refund Policy

Policy Overview

This Refund Policy is applicable to all return and refund application scenarios for sleep accessories purchased on bucky.it.com. It standardizes the return eligibility conditions, application procedures, refund cycle and after-sales processing standards, and is formulated to fully protect the legitimate shopping rights and interests of global users of bucky.it.com.

Return Eligibility

All products on bucky.it.com support a 60-day free return and refund service window. Within 60 days after users receive the goods, if the products have quality defects, inconsistent descriptions, damaged packaging, or fail to meet personal use expectations, users can initiate formal return and refund applications. All returned products must be kept unused, unwashed, complete with original packaging and accessories, without man-made damage or stains.
The platform provides full free return services for all eligible return orders on bucky.it.com. Users do not need to bear return shipping fees, packaging fees and any other handling costs, realizing zero-cost return and refund, and maximizing user shopping protection.

Refund Processing Cycle

After the returned goods are received, inspected and confirmed to meet the return standards by the bucky.it.com warehouse team, the platform will immediately start the formal refund procedure. All refund funds will be fully processed and returned to the user's original payment account within 5 to 10 working days. The slight difference in fund arrival time is affected by the internal processing efficiency of the user's payment institution, and the platform will strictly complete all internal refund procedures within the specified time limit.

Special Processing Rules

For partial return applications of combined orders and discounted preferential orders on bucky.it.com, the refund amount will be calculated according to the actual effective payment amount of the returned commodities. Users can actively cancel return applications before the goods are returned without any penalty. For refund disputes, special after-sales problems and personalized service demands, users can send emails via info@bucky.it.com for manual coordination and professional solution.